Customer Feedback

Emergencies: Dial 9-1-1 (24 hours/7 days)
Non-Emergency/Business: (909) 869-3070
TDD (909) 869-3113

Customer Feedback

The Cal Poly Pomona University Police Department is committed to providing the highest quality law enforcement and emergency services to the University Community and its visitors and guests.

To assist the department in ensuring that our services best meet the needs of our community, please take a few moments to complete the following Customer Satisfaction questionnaire. Survey data will be reviewed regularly and feedback will be used to better respond to community needs, evaluate our performance, and the improve the quality of our services. This survey is confidential; however, you may choose to include your contact information at the end of the survey.

Thank you for your participation,
Michael Guerin
Chief of Police & Director of Public Safety

What is your affiliation with the university?: *
What was the nature of the services provided by the University Police Department?: *
If Other, please specify::
How effective was the University Police Department web site in providing you with information/resources?: *
Is there information you would like to see added to the department's web page?:
How did you request our services?: *
If Other, please specify:
With whom did you interact?: *
If Other, or to include name, specify here::
Was the individual you spoke with courteous?: *
How effective was the person handling your request for service?: *
If the request did not meet your needs, did the person offer alternatives?: *
What is your best description of the behavior of the service provider?: *
Please rate the overall interaction you had with the University Police Department?: *
OPTIONAL: Please share any comments or suggestions that you have concerning the Cal Poly Pomona University Police Department:
If you would like to be contacted, please feel free to leave your email address or a phone number. (NOT REQUIRED):

If you wish to submit a formal citizen complaint about Police procedures or personnel please contact police@csupomona.edu for further information.