What is Live Scan?
Live scan is digital fingerprint submission transmitted electronically to the California Department of Justice (DOJ).  Live scan is an automated service for criminal history background checks that may be required as a condition of employment, licensing, certification, foreign adoptions or VISA/Immigration clearances. 

Applicants must get instructions and the forms (Request for Live Scan Service Form) required for fingerprinting services from the agency requiring their criminal history background check. *Our live scan office does not provide these forms.

Do I Need An Appointment?
Live scan service is provided BY APPOINTMENT ONLY.  Please call our live scan office at (909) 869-6738 to make an appointment. Appointments are Monday-Friday during business hours, (hours vary based on availability).

Where Do I Get the Live Scan Forms?

Applicants must get instructions and the forms required for fingerprinting services from the agency requiring their criminal history background check. Some agencies provide forms on their web site for download (e.g. DMV).  The Live Scan office DOES NOT provide forms. 

What Do I Need to Bring to My Appointment?

• A valid government issue photo id is required.  drivers license (any state), California Identification card, or passport.  Expired identification information WILL NOT be accepted.
• A temporary license (paper printout from DMV) is not a valid form of identification.
• A "Request for Live Scan Service Form".  Please complete the Applicant information prior to your appointment.
• Fees (applicant clearance if applicable and rolling service fee).  We accept cash, check, money order, Visa or Mastercard. 

How Much Will My Live Scan Cost?

A rolling service fee of $15.00 will collected when you get your Live Scan fingerprints taken. Rolling fees vary by agency and typically range from $10.00-35.00. 

There also is a criminal history processing fee collected by the California Department of Justice and Federal Bureau of Investigation for the background checks. While often paid by the agency requesting criminal history reviews, some applicants may have to pay this fee so check with your requesting agency. Fees are subject to change without notice. 
For more information on fees, go to http://caag.state.ca.us/fingerprints/forms/fees.pdf 

What If I Don't Receive Any Response?

The DOJ sends the response directly to the requesting agency (not to the applicant).  Please allow a minimum of seven days before making a status inquiry. Applicants should check first with the agency that requested the background review. 

24-hour Automated Telephone Service Available: 916-227-4557.  If a requesting agency does not have results yet and digital Live Scan fingerprints were submitted, you can use the automated telephone system to check on your submission. You will need the following information: (1) your date of birth; and (2) the 10-digit Automated Transaction Identifier (ATI) number that appears at the bottom of the Department of Justice Request For Live Scan Service form. The ATI number always appears in the following sequence: 1 LETTER; 3 NUMBERS; 3 LETTERS and 3 NUMBERS.

What If I Receive a Rejection Notice?
If you received your live scan service with our agency, contact us for an appointment so that we may resubmit your fingerprints.  Bring your rejection notice, and a new completed Request for Live Scan Service Form.  There is NO CHARGE for resubmission.

I Need More Information, Who Should I Call?
You should contact the agency and/or representative requesting your live scan background check.

You may also go online to the Office of the Attorney General's website for Fingerprint submission information at http://caag.state.ca.us/fingerprints/index.htm 

How Do I Get to Your Agency?
Remember, you MUST have an appointment to receive live scan service. 
To get to Cal Poly Pomona Police department.

From the 10 Freeway
Exit Kellogg Dr. Cal Poly Pomona
Turn onto Kellogg Dr. (Right if eastbound, Left if westbound)
Veer to the Right onto University Dr. (At the Campus Marquis)
Turn Left - Red Gum Ln. (first small street on the left across from residence halls)
Building 91 Police/Parking Service on the right
USE the 15 MINUTE PARKING ONLY (no permit required, time limit not enforced for Live Scan applicants)

From 57/Temple Ave
Turn onto Temple Ave (Right if Southbound, Left if Northbound)
Turn Right - South Campus Dr. (at the Campus Marquis)
Turn Left - Kellogg Dr. (first signal)
Turn Left at University Dr. (2nd stop sign)
Turn Left - Red Gum Ln. (first small street on the left across from residence halls)
Building 91 Police/Parking Service on the right
USE the 15 MINUTE PARKING ONLY (no permit required, time limit not enforced for Live Scan applicants)