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CiVSA Logo2008 CiVSA Annual Conference
Agenda and Event Schedule

Wednesday, June 18
Time Event Location
1:00 pm Registration (closes at 6:00 pm) Shilo Inn Suites Lobby
All Day Explore on Your Own:
Suggested pre-conference activities		 Transportation not provided
Carpooling opportunities available
Disneyland
Hollywood
Knott's Berry Farm
Santa Monica

Thursday, June 19
Time Event Location
9:00 am Registration (closes at 6:00 pm) Shilo Inn Suites Lobby
9:00 am Pre-Conference Executive Board Meeting Shilo Inn Suites
11:00 am Regional Directors Meeting Shilo Inn Suites
Noon Lunch (on your own)
2:00 pm "Conference Kick-Off" Bronco Student Center
3:00 pm Regional Meeting: Bronco Student Center
Region I Andromeda Suite
Region II England Evans
Region III Orion Suite
Region IV Centaurus
4:00 pm Welcome: Cal Poly Pomona President
Dr. J. Michael Ortiz
Topic: Influence of Hispanics on
Enrollment		 Ursa Major Suite
5:00 pm Cal Poly Pomona Tour:
The Poly Pathfinders		 CPP Campus
6:30 pm "Opening Reception" Kellogg House Pomona
8:00 pm Hospitality Room Open
Light refreshments; Exhibit Hall		 Shilo Inn Suites
VIP 1 & 2

Friday, June 20
Time Event Location
7:00 am Breakfast (served till 9 am) Hilltop Restaurant
8:00 "First Timer's Breakfast"
Hosted by CiVSA Board (By Invite Only)		 VIP 1 & 2
9:15 am Concurrent Sessions: Shilo Inn Suites
Topic: Standards
Presenter: Matt Weismantel
Institution: Rutgers University		 Cal Suite
Topic: Keeping Your Tour Guides Happy,
Healthy, Wealthy and Wise
Presenter: Laura Stansell
Institution: University of Tennessee		 Poly Suite
Topic: Welcoming Young Groups Without the Burden
Presenter: Alex Ruiz
Institution: UC Riverside
Topic: Online/Automated Visit Registrations - Keeping it Personal
Presenter: Andrea Hitsman-Ryan
Institution: St. Louis University		 Pomona Suite
10:30 am Concurrent Sessions: Shilo Inn Suites
Topic: Designing Campus Maps
Presenter: Georgia Balafas
Institution: Boston University		 Cal Suite
Topic: Setting The Right Tone
Makes All The Difference
Presenter: Barb Dallinger
Institution: Illinois State University		 Poly Suite
Topic: The Making of A Tour Cast (Podcast)
Presenter: Anil Gnanamuthu & Gina Gonzales
Institution: University of California,
Santa Barbara		 Pomona Suite
Noon Transportation to UC Irvine Campus
1:00pm Lunch UCI Pacific Ballroom
2:00 pm Keynote Speaker UCI Pacific Ballroom
3:15 pm UC Irvine Campus Tour UCI Campus
4:30 pm Transportation to Huntington Beach (Surf City)
(Check out the live cam...takes a minute)
5:15 pm Regional Competition Huntington Beach
6:30 pm Dinner: BBQ on the Beach Huntington Beach
7:30 pm Regional Competition Huntington Beach
8:15 pm Watch Sunset Huntington Beach
8:30 pm Transportation to Shilo Inn Suites
9:30 pm Hospitality Room Open
Light refreshments; Exhibit Hall		 Shilo Inn Suites

Saturday, June 21
Time Event Location
7:00 am Breakfast (served till 9 am) Hilltop Restaurant
9:00 am Concurrent Session: Bronco Student Center
Topic: What We Think About the Job
Presenter: Student Tour Guides
Institution: Cal Poly Pomona & UC Irvine		 Ursa Major A
Topic: Access Issues for
Disabled Visitors
Presenter: TBA
Institution: Cal Poly Pomona		 Ursa Major B
Topic: Are You Making A Difference? "Learning Assessments & Outcomes"
Presenter: Dr. Nancy Page Fernandez
Institution: Cal Poly Pomona		 Ursa Major C
10:15 am Moderated Session/Round Table: Bronco Student Center
Topic: Visitor Centers: Location; Staffing; Hours; Refreshments; Materials and/or Gifts Provided; After Hours Arrangements
Moderator: Meg Malmborg
Institution: University of Connecticut
Topic: Keeping Things Fresh: Still Smiling for the 500th Visitor of the Day; Making Tedious Jobs Fun; Getting Through the Mid-Winter Slump
Moderator: Denise Wellman
Institution: University of South Carolina
Topic: Serving Campus Visitors Other Than Prospective Students: Who, When, How?
Moderator: Betty Spengler
Institution: University of Maryland
Topic: Staff Evaluation: Frequency & Format
Moderator: Angela Hicks
Institution: University of Texas, San Antonio
Topic: Event Planning: What Works, What Doesn't?
Moderator: Adrianne Kincade
Institution: University of Texas, Arlington
Topic: Ambassador Groups: Point Systems, Incentives, Pay vs. Volunteer
Moderator: Lindsey Shackleford
Institution: Texas Tech University
Topic: Group Tours Issues: Fees; Scheduling; Handling Non-Prospect Groups; Special Groups; Scavenger Hunt
Moderator: Joann Mitchell
Institution: Texas Tech University		 Ursa Major A
Topic: Dress Codes & Professionalism: The Care and Feeding of Newly Hired Students
Presenter: Reba McCutcheon
Institution: Cornell University		 Ursa Major B
Topic: Running a Succesful Overnight Visit Program
Presenter: Kim Burdett
Institution: University of California, Irvine		 Ursa Major C
11:30 am Group Photo Engineering Building
Noon Lunch Kellogg West
1:15 pm Keynote Speaker:
Dr. Andrew Feinstein
Dean
Collins School of Hospitality Management		 Kellogg West
2:15 pm Farmstore & Regenerative Studies CPP Campus
3:45 pm Panel Discussion: Get Involved with CIVSA
Moderator: Barb Dallinger		 Ursa Major A
5:00 pm Explore on Your Own:
Suggested pre-conference activities		 Transportation not provided
See the Tourism Page for fun activities
5:30 pm CiVSA Night at Disneyland
For more information - click here
8:00 pm Hospitality Room Open
Light refreshments; Exhibit Hall		 Shilo Inn Suites

Sunday, June 22
Time Event Location
7:00 am Breakfast (served till 9 am) Hilltop Restaurant
9:00 am CiVSA Annual Business Meeting Shilo Inn Suites
10:15 am CiVSA Committee Meetings: Bronco Student Center
Constitutional
Council for the Advancement
of Standards in Higher Education
Marketing
Strategic
Research
Conference Planning
11:15 am Concurrent Session: Bronco Student Center
Topic: "The Value of Visit Programs in Enrollment Management"
Presenter: Janey Wheeler & Eduardo Prieto
Institution: Oklahoma City University		 Ursa Major A
Topic: Greeters: Making A Difference
In Your Visitors' Experience
Presenter: Christine DeSalvo Miller
Institution: Case Western Reserve University		 Ursa Major B
Topic: Adapting A "Christmas Carol"
to Promote Program Heritage & Tradition
Presenter: Matt Weismantel
Institution: Rutgers University		 Ursa Major C
12:30 pm Lunch Ursa Minor
1:45 pm Research Proposal Presentation
Topic: Campus Visit Program among
CiVSA Member Institutions
Presenter: Clark Lee
Institution: University of South Carolina		 Ursa Minor
3:00 pm Kellogg Arabian Horse Show Kellog Arabian
Horse Center
6:00 pm Transportation to Closing Dinner
7:00 pm Queen Mary
9:00 pm Transportation to hotel
10:00 pm Hospitality Room Open
Light refreshments; Exhibit Hall		 Shilo Inn Suites


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